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HENGYUAN REFINING COMPANY BERHAD I 37

FY2020 KEY PERFORmANCE INDICATORS (KPIs)

Our KPIs assess the performance of the Company across all aspects of operations in a balanced Business Performance Scorecard.
Non-financial indicators include measures of production and reliability, safety, commercial relevance, sustainability and governance.
Financial indicators cover margin, financial performance and return on investment. Additional KPIs tied to sustainability are elaborated
in our Sustainability Report 2020, which is available on our website at http://hrc.com.my/sustainability-report.html.

2020 2019 2018 2017 2016
Million Exposure Hours Worked 3.2 4.5 3.5 2.0 1.3
Lost Time Injuries (LTI) 1 0 0 0 1

Process Safety Events (API Tier 1) 1 0 1 1 1
SAFETY Process Safety Events (API Tier 2) 2 2 1 0 2

First Aid Cases (FAC) 6 6 11 5 1

Operational Availability % 95.4 96.3 79.4 97.4 82.1
Unplanned Downtime (UPDT) % 4.6 3.7 3.1 2.3 7.2
PRODUCTION &
RELIABILITY Production Volume (million bbl) 34.2 38.8 32.5 39.7 37.5

Refining Margin (FIFO) (USD / bbl) 2.7 3.3 3.0 8.4 5.5
Sales Volume (million bbl) 35.1 41.9 35.2 41.1 39.0
Revenue (RM million) 7,176 12,637 11,241 11,583 8,365

mARgIN & Profit After Tax (RM million) 251 35 31 930 335
FINANCIAL Cash Generated From / (Used in)
PERFORmANCE
Operations (RM million) 435 1,259 380 477 (5)
Quick Ratio 0.9 0.8 1.0 2.5 1.8

Shareholders’ Funds (RM million) 2,168 2,011 2,022 1,789 1,010
Earnings Per Share (sen) 84 12 10 310 112
Return on Average Capital Employed
RETURN ON
INvESTmENT (times) (EBIT / (Average total assets-
average current liability) 0.1 – – 0.4 0.2

Energy Intensity Index (EII) 116.9 110.9 111.7 111.5 114
Effluents – Average Oil in Water
Concentration (avg mg / l) 1.7 1.0 1.0 1.2 0.9
Waste Management
• Effluent Treatment plant (ETP)
Sludge (MT) 328 305 184 663 624
SUSTAINABLE
DEvELOPmENT • Spent Oil Water Emulsion (MT) 1,102 1,374 2,175 1,794 1,835
Public Complaints 10 5 3 5 2
Social / Community Project
Investment (RM‘000) 19.6 66.2 68.8 41.9 52.4